Refunds and Returns Policy

Returns and Refunds Policy – NicPouches.com

At NicPouches.com, we strive to offer high-quality products and exceptional customer service. If you are not fully satisfied with your purchase or have received an incorrect or faulty item, please review our return and refund policy below.

1. Order Cancellations

• You are entitled to cancel your order within 14 days of receiving your goods, in accordance with consumer protection laws.

• If your order has not yet been dispatched, you will receive a full refund immediately.

• If your order has already been dispatched, you must return the goods in their original, unopened, and unused condition to receive store credits, which will be reflected in your account within 24 hours.

• Refunds for cancelled orders will be processed within 24 hours after the returned goods are received and inspected.

2. Returning Incorrect, Faulty, or Damaged Goods

• If you receive the wrong product or your item arrives damaged or defective, please contact us at Info@nicpouches.com within 7 days of receiving the goods.

• We will arrange for a replacement or a full refund, including return shipping costs, if applicable.

• To qualify for a refund or exchange, the product must be unused and returned in its original packaging unless it is faulty.

3. General Returns & Refund Conditions

• Eligibility: To be eligible for a return, the product must be unopened, unused, and in its original packaging (except in cases of defective goods).

• Return Approval: Before sending any returns, you must contact us at info@nicpouches.com to obtain return authorisation.

• Shipping Costs:

• If the return is due to our mistake (incorrect or defective item), we will cover the return shipping costs.

• If the return is due to a change of mind, you will be responsible for return shipping costs.

• Refund Processing: Once we receive and inspect your return, we will notify you about the refund approval. If the item is faulty or defective, we will process refunds using the original payment method within 24 hours. Otherwise, you will receive a refund in the form of store credits.

4. Non-Returnable Items

• We cannot accept returns on items that have been opened or used, except in cases of defective goods.

• For hygiene and safety reasons, we do not accept returns on nicotine pouches unless they are incorrect, faulty, or damaged upon arrival.

5. Contact Us

If you have any questions or need further assistance, please contact our customer support team at info@nicpouches.com or call us on 02031372058.